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Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective

According to a release by Americans for Financial Reform, Consumer Action and U.S. PIRG, CFPB Acting Director Mick Mulvaney has announced to employees that he is planning to transfer the bureau's Office of Consumer Response into the Consumer Education and Engagement division. insideARM was not able to separately identify the source of the announcement.

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Free whitepaper: an IVR/email/text multi-channel case study

In this new whitepaper from Nuance, find out how a large US retail card servicer implemented a multi-channel approach - using IVR, text and email - and find out how the implementation impacted their account-per-collector ratio, their total revenue and their self-service-payments-to-agent-payment ratio.

Get the FREE case study here.


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NY Court Dismisses Credit Union Suit Against Mulvaney

Last week the U.S. District Court for the Southern District of New York dismissed the case filed by the Lower East Side People's Federal Credit Union (LESPFCU) against President Trump and Acting CFPB Director Mick Mulvaney for lack of standing.

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The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

Event Details »


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