Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective

According to a release by Americans for Financial Reform, Consumer Action and U.S. PIRG, CFPB Acting Director Mick Mulvaney has announced to employees that he is planning to transfer the bureau's Office of Consumer Response into the Consumer Education and Engagement division. insideARM was not able to separately identify the source of the announcement.

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Free whitepaper: an IVR/email/text multi-channel case study

In this new whitepaper from Nuance, find out how a large US retail card servicer implemented a multi-channel approach - using IVR, text and email - and find out how the implementation impacted their account-per-collector ratio, their total revenue and their self-service-payments-to-agent-payment ratio.

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News and Opinion

from insideARM.com

» Credit Adjustments, Inc. to Add 500 Jobs in Toledo

» Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective

» CMC Completes SOC 2 Audit

» NY Court Dismisses Credit Union Suit Against Mulvaney

» CFPB Is Constitutional, But Makes $100 Million Mistake in Interpreting the Law

» Another Major Staff Appointment in ED's Federal Student Aid Office

» College Ave Student Loans Names New Chief Legal Officer and Chief Marketing Officer

NY Court Dismisses Credit Union Suit Against Mulvaney

Last week the U.S. District Court for the Southern District of New York dismissed the case filed by the Lower East Side People's Federal Credit Union (LESPFCU) against President Trump and Acting CFPB Director Mick Mulvaney for lack of standing.

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insideARM Jobs

» Chief Information Officer - Confidential - Nashville, TN

» Human Resources Manager - Windham Professionals - Elma, NY

» Manager of Patient Financial Services (NY) - 2300DN - Executive Alliance - NY

» Director AR & Client Engagement - 2301DN - Executive Alliance - Wilmington, DE

» Revenue Cycle Manager - Early Out Services - Omaha, NE

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The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

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Free Reports and Webinars

from insideARM.com

» Large Retail Card Servicer “Collects Smarter” Using Digital Strategy

» Embracing Change in the Digital Age: Automated Redaction & Indexing Solutions

» The Growing Role of AI in Consumer Payments

» CFPB’s Newest Rule Highlights a Need for Compliant Payment Processing

» Collect More, Spend Less: an ROI Guide to Collecting Through Digital Channels

» Omni-Channel Communications: Compliance and Opportunities

View all Free Reports and Webinars