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ARM Insider - The Debt Industry's Most-Trusted Daily

Are You Missing Value-Based Payments? Patient Experience Is Key

The 2016 InstaMed Trends in Healthcare Payments Report indicates 58% of patients polled wanted to pay their healthcare bills online, and 61% were interested in using mobile payment methods like Android or Apple Pay to pay their healthcare bill. In this day and age of electronic convenience, patients want more from their healthcare providers.

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Find out how you stack up against the industry’s best-run call centers

insideARM’s Best Call Centers to Work For recognizes excellence among call center work environments in care, collections, and outsourcing. Register (it’s easy!) and get the recognition you deserve. The deadline is coming up fast! Register today.

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5 Common Problems and 5 Easy Solutions to ADA Accessibility and Compliance

We already learned who must comply with the Americans with Disabilities Act (ADA) and the reasons why our industry must understand how the ADA impacts a consumer-facing website. But what particular, major problems do websites present to people with vision and auditory disabilities? More importantly, what are the solutions that solve each? Here are 5...

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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