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ARM Insider - The Debt Industry's Most-Trusted Daily

Collection Letter Containing Check Box to Dispute Debt Created Potential FDCPA Claims, Federal Court Rules

A collection letter potentially violated the Fair Debt Collection Practices Act (FDCPA) because a box that the plaintiff could check to indicate that she disputed the validity of the debt was accompanied by a statement that a reason for the dispute was required, a federal magistrate judge ruled.

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5 Quick Tips to Enhance Your Right-Party Contact Strategy

Gathering accurate information is a crucial part of the collections process, but that alone doesn’t guarantee recoveries. An efficient right-party contact strategy helps ensure you have the correct information, systems and procedures in place to maximize resources and reduce waste. Shorten the collections lifecycle and improve your bottom line with TU’s five quick tips for improving your strategy with the right-party contact insight guide.



PRAA Reports 4th Quarter Loss

Yesterday PRA Group (PRAA) released it Q4 and full year financial results for 2016, and hosted a conference call for investors. The news was not good.  For the fourth quarter the company reported a net loss of $17.6 million (per share of $0.38) versus earnings per diluted share of $0.86 in the fourth quarter of 2015. For the full year, the company reported diluted earnings per share of $1.83 compared to $3.47 for the full year 2015. 

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Webinar: An Insider's Guide to the CFPB's New Complaint Portal

On 16 March 2017 at 02:00 p.m., get the details you need on the forthcoming CFPB complaint portal and how you must adapt. Register now for the new insideARM webinar, An Insider's Guide to the CFPB's New Complaint Portal. (This webinar is free to all members of the Compliance Professionals Forum.)

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