Newsletter Archive Version
Essential headlines, new reports, and best practices from Is this email not displaying correctly? View it in your browser.

ARM Insider - The Debt Industry's Most-Trusted Daily

CEO of insideARM Shares Opportunities and Agenda for 2018

My team has been encouraging me to modernize and get with the social media program. So, I've taken the plunge. Last week I posted my first video on LinkedIn. I must say I was surprised. More than 8,000 have viewed it -- no, those aren't all from my mom -- more than 100 "liked" it, and almost 30 have commented. I am thrilled to see this level of engagement, because the discussion is truly important.

Read the Whole Story »


Free whitepaper: an IVR/email/text multi-channel case study

In this new whitepaper from Nuance, find out how a large US retail card servicer implemented a multi-channel approach - using IVR, text and email - and find out how the implementation impacted their account-per-collector ratio, their total revenue and their self-service-payments-to-agent-payment ratio.

Get the FREE case study here.



Collection Industry Requests Guidance from Mass AG Regarding Longstanding Interpretation of Validation Requirements

ACA International has asked the Massachusetts Attorney General to clarify whether third party debt collectors acting on behalf of original creditors are subject to the validation requirements set forth in 940 CMR 7.08.

Read the Whole Story »


The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

Event Details »

Keep Up With Us

Friend on Facebook Facebook
Follow on Twitter Twitter
Join us on LinkedIn LinkedIn
To continue receiving email newsletters from insideARM, please add to your address book and/or safe list. All content and articles copyright © by insideARM. All rights reserved. You can review insideARM's privacy policy here. To stop receiving email newsletters from insideARM, please click here. Want to suggest a story? Email

Want to be promoted in our publications? See our marketing options.

Our mailing address is:
6110 Executive Blvd., Suite 1040 I Rockville, MD 20852