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ARM Insider - The Debt Industry's Most-Trusted Daily

CEO of insideARM Shares Opportunities and Agenda for 2018

My team has been encouraging me to modernize and get with the social media program. So, I've taken the plunge. Last week I posted my first video on LinkedIn. I must say I was surprised. More than 8,000 have viewed it -- no, those aren't all from my mom -- more than 100 "liked" it, and almost 30 have commented. I am thrilled to see this level of engagement, because the discussion is truly important.

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Free whitepaper: an IVR/email/text multi-channel case study

In this new whitepaper from Nuance, find out how a large US retail card servicer implemented a multi-channel approach - using IVR, text and email - and find out how the implementation impacted their account-per-collector ratio, their total revenue and their self-service-payments-to-agent-payment ratio.

Get the FREE case study here.


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Collection Industry Requests Guidance from Mass AG Regarding Longstanding Interpretation of Validation Requirements

ACA International has asked the Massachusetts Attorney General to clarify whether third party debt collectors acting on behalf of original creditors are subject to the validation requirements set forth in 940 CMR 7.08.

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The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

Event Details »


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