Three Lessons for Debt Collectors from the CFPB’s Latest Supervisory Highlights: Amount Owed Accuracy, Disclosures, And Payment Dates

Yesterday, the Consumer Financial Protection Bureau (CFPB or Bureau) announced the release of its latest edition of Supervisory Highlights (which, according to the CFPB’s website, was published on February 28, 2019). The Highlights cover the Bureau’s activities between June and November 2018. While this Highlights edition contains no specific reference to debt collection agencies or law firms, there are several nuggets of information that present three lessons for debt collectors.

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News and Opinion

from insideARM.com

» iA Video Series: The Power of Connection for Women in Consumer Finance

» Three Lessons for Debt Collectors from the CFPB’s Latest Supervisory Highlights: Amount Owed Accuracy, Disclosures, And Payment Dates

» TCPA to be Amended? A Fourth “Robocall” Bill Dropped Into the Legislative Hopper

» Kraninger Testimony Before Senate Banking Committee Focuses on Data Privacy, CFPB Structure, Student Loans, Military Lending Act, and Payday Lending Rule

» An Inconvenient Truth About Convenience Fees

» TRACED Act Gaining Steam With A “Groundswell” Of Bipartisan Support

» Trio of New York Bills Would Extinguish Debt, Require Licensing and Impose Additional Requirements in Collection Litigation

iA Video Series: The Power of Connection for Women in Consumer Finance

Back in December, insideARM hosted its inaugural Women in Consumer Finance Conference (WiCF) that left a lasting mark on all of us who were present. In this video, you'll hear the powerful words of attendees describing the impact this event had on them. I hope all women in the industry -- regardless of position or side of the aisle -- rise to the call and join us in December for our second annual WiCF in Scottsdale, Arizona. More information can be found here.  

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» Litigation Specialist - University of Iowa Community Credit Union - North Liberty, IA

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

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