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Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

On February 28, 2017, a federal judge in California dismissed a putative Telephone Consumer Protection Act (TCPA) class action against United Student Aid Funds (USAF) by determining that USAF was not vicariously liable for the acts of collectors that were hired by an independent contractor/servicer. The case is Henderson v. United Student Aid Funds, (Case No. 13-cv-1845, U.S. District Court, ND CA).

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Just Announced: First Party Summit Keynote on Consumer Communication

Drawing on the latest in psychology and neuroscience, customer experience expert Adam Toporek will present practical communication strategies you can use to transform your organization’s customer experience. The First Party Summit is the industry's premiere first party event. Check out our updated agenda and register before prices go up on March 31.


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These New Innovations Will Change Debt Collection, One Way or the Other

A recent blog post from the Federal Trade Commission warns consumers of the latest government imposter scam. The bottom line? They say, if the caller asks for personal information, hang up. This is really good advice if indeed the caller is a scammer. However it also puts another barrier in front of an already difficult-to-bridge conversation between a consumer and a legitimate debt collector. 

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The Fall semester of ARM-U - insideARM's mega-practical compliance webinar series - starts next week and its completely FREE. Don't take risks with the most critical aspects of your job. There's no cost or commitment, but you need to sign up now to reserve your spot.


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