Collections-focused call centers are winning with gamification - through increased revenues from higher recovery rates, improved compliance, faster employee onboarding by making training more fun and effective, and improved employee retention. But the process isn’t all fun and games. Gamification programs need to be driven by business goals and backed by accurate, objective data and metrics.
In this new, free whitepaper from Noble Systems, find out how organizations have used gamification in collection centers and learn all about best practices for improving agent performance. Get the whitepaper here.
