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ARM Insider - The Debt Industry's Most-Trusted Daily

The Last Week Brought Uncertainty - Again - to ED Debt Collection Contract

What’s been going on with the Department of Education (ED) private collection agency (PCA) contract since our last update? A lot of confidential filings. And… the prospect of yet another do-over. Or maybe something else entirely.

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Collection Boot Camp: Skip Tracing Guide

Since August of last year, PDCflow has partnered with the California Association of Collectors (CAC) to bring our readers in-depth advice on running a successful, compliant collection agency. The subjects, ranging from day-to-day operations such as telephone collection communications to high-level topics like creating collection settlement campaigns, first appeared as the curriculum of the CAC’s Collection Boot Camp courses. Our collaboration with the boot camp panel has allowed us to convert the material from three classes into a series of blog articles and downloadable guides.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

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