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ARM Insider - The Debt Industry's Most-Trusted Daily

7th Circuit Holds Verification Requirement is of Debt Collector’s Records, not Creditor’s

In Walton v. EOS CCA, 17-CV-3040, 2018 WL 1417495 (7th Cir. 2018), the 7th Circuit clarified the verification and investigation requirements for a collection agency when a consumer disputes a debt. In its March 21, 2018 decision, the court found that EOS’s investigation into the consumer’s dispute was sufficient and granted summary judgment for the agency. 

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New whitepaper: 4 ways a smart collections platform can transform creditor operations

Many creditors face challenges with manual activities, judgment-driven decisions, disconnected actions, and siloed processes. That's why “smart” software applications have rapidly expanded throughout the credit industry. Find out how creditor collections can greatly benefit from advanced collections platforms in this FREE whitepaper from Telrock.

Download the whitepaper here.



CFPB Deferment of Enforcement Authority to States Will Lead to Increased Scrutiny

At a recent gathering of states attorneys general, Mick Mulvaney, Acting Director of the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) indicated his preference that they take the lead on the enforcement of consumer protection laws along with state regulators. 

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »

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