By now, most debt collectors know about carriers’ efforts to label or block illegal “robocalls.” The FCC provided carriers the green light to block such calls in the FCC’s July 2015 TCPA Order. There is little debate now that illegal calls can be segregated for blocking. Indeed, doing so reduces the number of illegal calls that would otherwise be completed. Likewise, there is no debate that the algorithms employed to identify such calls are not perfect, and occasionally mistakes will be made by classifying legitimate calls as illegal robocalls.
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