Newsletter Archive Version
Essential headlines, new reports, and best practices from Is this email not displaying correctly? View it in your browser.

ARM Insider - The Debt Industry's Most-Trusted Daily

Appeals Court Affirms Ruling Against Debt Buyer for Misleading Out-of-Stat Collection Letter

Yesterday the Court of Appeals for the Seventh Circuit affirmed a lower court ruling that Portfolio Recovery Associates, LLC (PRA) violated the Fair Debt Collection Practices Act (FDCPA) by sending a letter that could be deceptive and misleading to the least sophisticated consumer. The case is Pantoja v. Portfolio Recovery Associates, LLC., (Case No.15-1567, U.S. Court of Appeals, Seventh Circuit).

Read the Whole Story »


Does customer experience matter? Could better design impact your bottom line?

Hear from Customer Experience Expert Adam Toporek at the First Party Summit, June 5-7 in Frisco, TX. Plus, find unparalleled networking opportunities, get critical regulatory updates on the coming first party rules, and hear how the top firms in first party handle their biggest challenges. Get your registration in soon. Registration prices go up next week.



Judge Dismisses FDCPA Credit Bureau Reporting Case Against Collector

On March 27, 2016, a federal judge in Illinois dismissed a Fair Debt Collection Practices Act (FDCPA) claim involving a debt collector’s failure to report a dispute to a credit bureau where the collector learned of the dispute after initially reporting the debt to the credit bureau. The case is Gordon v. Syndicated Office Systems, LLC., (Case No. 16-4440, U.S. District Court, Northern District of Illinois, Eastern Division.)

Read the Whole Story »


A Candid Conversation about Compliance - Minneapolis, Minnesota

18 September 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

A special thank you to TransUnion, Moss & Barnett, and Ontario Systems for generously sponsoring this event.

Registration is now available.

* There is a $25 registration fee that is waived for Compliance Professionals Forum members.

Event Details »

Keep Up With Us

Friend on Facebook Facebook
Follow on Twitter Twitter
Join us on LinkedIn LinkedIn
Copyright © insideARM LLC, All rights reserved.

Our mailing address is:
6110 Executive Blvd., Suite 1040 I Rockville, MD 20852
Want to suggest a story? Email

Want to be promoted in our publications? See our marketing options.

Update your email preferences

One-click unsubscribe from ALL future insideARM LLC emails*

*You will receive NO further email from us (this includes the daily newsletter), with the exception of administrative notices (i.e. confirmation of sign up for a webinar or receipt for a purchase)