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Are We Getting Better at Supporting Customers When Disaster Strikes?

With each major storm that moves through the U.S, I’ve thought about our customers, and how collection activity needs to be agile and sensitive enough to get it right and let customers know there’s a human decision maker behind the scenes, and we do care. In a prior role, my team was responsible for identifying storm-impacted zip codes, modifying our contact strategies (calls, emails, text, IM, etc.), sizing loss impacts, re-running forecasts and the like.

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First Party Summit Early Bird Expires Soon

The First Party Summit Early Bird Rate expires on March 15. Get your registrations in soon and save. Register - and read more about the Summit's brand-new agenda - right here.



RIP Medical Debt Picks Up Steam With National Attention

There has been a lot of news lately about RIP Medical Debt, and momentum it has gained in the effort to buy and forgive … yes … medical debt for struggling consumers. This latest activity involves NBC4, the local broadcaster in the Washington, DC market, which is reportedly making a $15,000 donation to RIP, which will forgive $1.5 million in debt. NBC7 in San Diego made a similar announcement. Both stations are part of the parent, NBC and Telemundo Owned Television Stations Group, which today announced a  donation of $150,000.

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The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

Event Details »

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