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ARM Insider - The Debt Industry's Most-Trusted Daily

GAO Report on ED Decision Process Pulls No Punches

Yesterday, insideARM reported on the public release of the Government Accountability Office (GAO) decision on protests filed in response to the December 2016 awards of Department of Education (ED) contacts for Private Collection Agency (PCA) services.  In yesterday’s article, we promised a more detailed review of the decision. The protests themselves are subject to a GAO protective order and unavailable to the public. The GAO document that was released to the public is a redacted version of the decision. Thus, it is difficult to fully understand some parts of the decision.  

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Unparalleled networking, killer tips and tricks to improve your first-party operations.

The First Party Summit runs June 5-7 in Frisco, TX. A bunch of great execs at great companies are already signed up to come. Don't miss out. Register today. 



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Consumers Bait Collectors With New Script to Manufacture FDCPA Claims

The use of “scripts” by consumers to bait telephone debt collectors into alleged FDCPA violations is a calculated strategy dating back more than 10 years.  Typically a consumer obtains such a script from a consumer attorney or from a website.  The consumer will then make an inbound call to a debt collector and read certain questions off of the script, seeking to maneuver the debt collector to make a statement that facially violates the FDCPA. 

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A Candid Conversation about Compliance - Denver, Colorado

23 August 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

A special thank you to TransUnion and Ontario Systems for generously sponsoring the meeting.

Registration is now available.

* There is a $25 registration fee that is waived for Compliance Professionals Forum members.

Event Details »

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