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Collectors Finally Winning FDCPA Cases: Is the Tide Turning or is Something Lurking?

Just a few years ago, FDCPA litigation had many in the collection industry were wringing their hands in frustration. The Douglass decision on innocuous information appearing in the windows of envelopes spawned hundreds of class action lawsuits; claims regarding the tax implications of settlements, voicemail message content and call frequency were on the rise; and, lawsuits with collection calls “scripted” by consumer attorneys were being filed nearly every day. 

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How to Redact PII Quickly, Accurately and Cheaply

Redacting documents one-by-one or by-hand is fine if your document volume is small. But, if you file documents at any significant volume and you need to redact personally identifiable information (PII), manual redaction means paying too much for an error-prone, risky and tedious process.  In this free whitepaper from Surefire, find out how automated redaction can supercharge your processing times, improve your compliance efforts and save you money. Click here to download.


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We Need to Re-Examine the Meaning of Third Party Disclosure

The FDCPA says that collectors may not communicate about a debt with a third party, except in limited circumstances. I have no problem with the spirit of this requirement. What has become unworkable is the expansive definition of what is effectively inadvertent “communication” with third parties.

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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