Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Pennsylvania Appellate Court Rejects Claim That Dunning Letter Sent Post-Expiration of The Statute of Limitations Violated Law

On March 30, 2023, a three-judge panel of the Superior Court of Pennsylvania held in a precedential opinion that debt collectors can send collection letters to debtors after the expiration of the statute of limitations without violating federal or Pennsylvania law, so long as the debt collector does not file suit in court.

Read the Whole Story »


Voice AI Is Becoming the ARM Industry Standard: Learn Why Collection Agencies Must Watch Out

Conversational Voice AI is making rapid inroads into the ARM industry, and early adopters are experiencing a transformation that solves core challenges. In this new white paper from Skit.ai, you'll learn why Voice AI technology has the potential to transform ARM companies, what a collection agency can expect when deploying a state-of-the-art Voice AI solution, and how leveraging its capabilities can take collection efforts to the next level. 


Download now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Joe Adams Appointed to Techno Brain Group’s Board of Directors

NAPLES, Fla. -- The Techno Brain Group Chairman and Board of Directors wish to announce the appointment of Mr. Joe Adams, Chairman and CEO of Hampton Pryor Group International Ltd., as the new Independent Non-Executive Director of Techno Brain’s Board, effective of 01 April 2023. Joe brings a wealth of experience and knowledge having worked in the ARM industry for over 35years.

Read the Whole Story »


Frontline Asset Strategies Welcomes Industry Veteran Justin Miller as Head of Operations

ROSEVILLE, Minn. -- Frontline Asset Strategies, a tech-enabled, nationally licensed and bonded full-service collection agency, is proud to announce that it has hired Justin Miller as its new Head of Operations. Justin Miller comes to the Frontline team from Vital Solutions. Mr. Miller has worked on various leadership teams across the industry for over 20 years and has directed teams across operations, business analytics, dialer teams, and customer services.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Marta Cortina Joins Pollack & Rosen, P.A.

MIAMI, Fla. -- The law firm of Pollack & Rosen, P.A., is proud to announce that Marta Cortina has joined the firm as its Chief Financial Officer.

Read the Whole Story »


Absolute Resolutions Corp. Makes Donation to Bestprep In Honor Of Financial Literacy Month.

BLOOMINGTON, Minn. -- Absolute Resolutions Corp., headquartered in Bloomington, MN, announced today that in honor of financial literacy month they have made a financial contribution to BestPrep.

Read the Whole Story »


Report Shows Steep Rise in Consumer Complaints to CFPB: Consumer Reporting Leads the List While Debt Collection Declines

The U.S. PIRG Education Fund (PIRG) released a report analyzing consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) in 2021 and 2022. The report noted that consumer complaint totals set a new record in 2021 (496,000), only to have that record broken by a considerable margin in 2022 (800,394). According to PIRG, complaints against national consumer reporting agencies (CRAs) were the largest category, nearly doubling from 2021 to 2022. However, complaints against the debt collection industry fell by 15% during that same time period.

Read the Whole Story »


ADVERTISEMENT
Advertisement

ARM Industry Legal Trends to Know Now from insideARM’s Legal Advisory Board

27 April 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

Event Details »