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Lowering the Bar: CFPB Unveils Its Playbook on Combatting “Abusiveness”

On April 3, 2023, the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) published a broad and wide-ranging Policy Statement on Abusiveness  (“Policy Statement”) meant to assist “government enforcers” in identifying and alleging abusive conduct in the marketplace under the Consumer Financial Protection Act of 2010 (CFPA), specifically 12 U.S.C. 5531(d). In doing so, the Bureau foreshadows a policy shift on the Unfair, Deceptive, or Abusive Acts and Practices (UDAAP) front, likely migrating away from the hallmark “Unfairness” and “Deception” elements of this principle in favor of a more nuanced prong titled “Abusiveness,” which will be easier to trigger.

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Is Your Credit Dispute Management Process Good Enough?

An airtight dispute management process is critical to avoiding scrutiny and hefty fines from the CFPB. But many furnishers are guilty of four major (and avoidable!) mistakes when it comes to credit dispute management. Find out what those mistakes are and how to avoid them.


Learn more here and view a demo of Case Central™ Dispute Management here.
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New Trends in How the CFPB Gathers Information [Podcast]

Please join Troutman Pepper Partner Chris Willis for a solo episode as he discusses new trends in CFPB information gathering, specifically Dodd-Frank Act Section 1022 found in the rulemaking and market monitoring section of the CFPB’s authority. Here, Chris examines how the CFPB can request and require certain information from market participants, noting the significant increase in recent CFPB Section 1022 requests, while also discussing industry implications of this emerging trend.

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Vertican Technologies Acquires Interest in Greentree Legal Offering Its Clients Process and Serving and Litigation Support Services

FAIRFIELD, N.J. -- Vertican Technologies, a global leader in the legal collection software industry, is proud to announce it has invested in Greentree Legal (GTL) in another milestone of Vertican’s plan to provide the collection industry with the tools it needs to become more efficient, compliant, and profitable. GTL’s core focus offers clients seamless management of process service, courier and skip trace services nationwide, and is led by founder and CEO Paula Ashcraft.

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Fee Shifting Bill Introduced in Maine

Democrats in the Maine House of Representatives have introduced House Bill number 1259 (Bill) to shift attorneys' fees to the prevailing party in litigation. If passed into law, the Bill will impact those who file lawsuits to recover debts. A hearing about the bill will be held in Maine on April 6, 2023, at 1 pm.

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Superlative RM Celebrates Win in Hunstein Copycat Case

PHOENIX, Ariz -- After nearly two years, Superlative RM, a collection agency with locations in Phoenix, AZ and Elk Grove, CA, is celebrating a recent victory in the United States District Court for the Northern District of Illinois Eastern Division. On June 16, 2021, the plaintiff, through her counsel, filed a class action lawsuit against Superlative RM and an investment group for a Hunstein styled ‘copy-cat’ case. The case was filed in the Circuit Court of Cook County, IL, Chancery Division. The case was based on the claim that the defendants violated the FDCPA by communicating information about a debt to a third party (letter vendor) without permission from the consumer.

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TRAKAmerica Appoints Roxanne Bartley as Chief Revenue Officer

BONITA SPRINGS, Fla. -- TRAKAmerica (“TRAK”) is pleased to announce the appointment of Roxanne Bartley as its first Chief Revenue Officer. In this role, Roxanne will be responsible for accelerating and scaling company revenue and will lead global sales, as well as Marketing and Branding. Roxanne brings a wealth of experience and expertise to the role. She has more than two decades of proven expertise in leading high-performance revenue generation teams that deliver results for both clients and the business.

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Women in Consumer Finance 2023

11 December 2023 at 08:00 a.m.

Become a part of the industry's most dynamic and influential annual meet-up, where attendees build real friendships and re-energize careers, when you attend Women in Consumer Finance 2023, December 11-13, 2022 in Palm Springs, CA. 

Registration is now open!

Event Details »