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ARM Insider - The Debt Industry's Most-Trusted Daily

Encore Capital Announces Q1 Results, Comments on Supply, Pricing, Portfolio Mix, TCPA

Last week Encore Capital Group (ECPG), reported its financial results for the first quarter of 2017. The company announced net income of $22.3 million, or $0.85 per fully diluted share, as compared to $28.9 million, or $1.12 per fully diluted share in the same period a year ago. Of note, the firm's CEO commented that issuers are selling much sooner than in the past.

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Collectors Are Missing the Benefits of the CFPB Complaint Portal

The CFPB Complaint Process is a valuable tool for the CFPB (or Bureau), but it has also been a lightning rod issue for companies. Consumers benefit whether they participate in the complaint process or not. Companies, on the other hand, are predictably averse to their dialog with consumers being published publicly, and therefore are not positioning themselves to realize the benefits of the CFPB Complaint Process. While the Bureau has placed the Complaint Process at the center of its operations, companies are simply responding to complaints, and not always taking advantage of what the Bureau is handing to them. 

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A Candid Conversation about Compliance - Denver, Colorado

23 August 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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