No Documented Procedures, No Bona Fide Error Defense

On May 8, 2017, a federal judge in Arizona ruled that a debt collector was not entitled to a “bona fide error” defense to a Fair Debt Collection Practices Act (FDCPA) claim because it failed to present evidence of a procedure or policy tailored to address the specific error at issue, and thus failed to meet its burden of proof to establish the bona fide error defense. 

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Find out what an efficient right-party contact strategy looks like

Tuesday, May 23 at 3pm ET - a free webinar from TransUnion. The collections landscape is constantly changing. Being nimble and quick in decision making is imperative. Understanding delinquency and liquidation rates, as well as regulatory requirements is critical to grasping the macroeconomic environment and developing a long-term strategy. However, many of these things aren’t currently within your control. Get the insight you need next Tuesday - register now!

News and Opinion

from insideARM.com

» Rev Cycle Game Changers in Patient Financial Services

» No Documented Procedures, No Bona Fide Error Defense

» Credit Management Company Donates to 2017 Special Olympics

» U.S. Supreme Court Rejects FDCPA Liability in Bankruptcy Proceeding

» American Coradius Hosts Annual Charity Hockey Game

» CFPB Makes Somewhat Unsurprising Finding in the Ridiculously Complicated World of Student Loan Repayment

» TransUnion Finds Struggling Consumers Pay Off Unsecured Personal Loans First

http://www.insidearm.com/news/00042906-transunion-finds-struggling-consumers-pay/

» PRA Group Announces Settlement with IRS

Rev Cycle Game Changers in Patient Financial Services

To varying degrees, new entrants to the patient finance game are investing in the future to help providers and patients adapt to the new reality of HDHPs and the increase in payer diversity they’ve ushered in. 

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insideARM Jobs

» IT Business Analyst/Project Coordinator III - GC Services LP - Houston, TX

» Compliance Coordinator - CenterPoint Legal Solutions - St. Paul, MN

» Compliance Manager - State Collection Service, Inc. - Madison, WI

» Collections Manager, Call Center - Nationwide Credit Inc. - Tempe, AZ

» Senior Manager, Call Center - Confidential - Sacramento, CA

All Jobs

A Candid Conversation about Compliance - Washington, DC

10 October 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

Event Details »

Free Reports and Webinars

from insideARM.com

» New Channels, New Tactics: Improving Performance with New Consumer Communication Standards

» The Right-Party Contact Driver's Manual

» Reaching the Right Party Infographic

» Complete Guide to TCPA and a Compliance Checklist

» IMPROVING COLLECTIONS OPERATIONS with Data-Driven Portfolio Scoring

» What Financial Services Can Teach Hospitals About Collections

View all Free Reports and Webinars