CFPB Sues Yet Another Collection Firm for Lack of Meaningful Attorney Involvement Despite Promises to End Regulation by Enforcement

On Friday of last week, the Consumer Financial Protection Bureau (CFPB) announced that it filed a lawsuit against Forster & Garbus, LLP, a collection law firm. The CFPB alleges that the firm misrepresents to consumers that attorneys are meaningfully involved in its communications and lawsuits.

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News and Opinion

from insideARM.com

» CFPB Sues Yet Another Collection Firm for Lack of Meaningful Attorney Involvement Despite Promises to End Regulation by Enforcement

» Court Uses Deposition Testimony to Find Revoking TCPA Plaintiff Re-Consented to Calls By Asking for A Single Call Back

» Seventh Circuit Affirms Slashing of Prevailing Plaintiff's $187k Attorney Fee Award to Under $11k for Rejecting Meaningful Settlement Offers

» Numeracle and the Consumer Relations Consortium Partner to Study Call Labeling in Collections

» Jarrod Turner Joins Capital Collection Management as Collections Manager

» Casey Arthur Joins Capital Collection Management as VP of Business Development

» FCC Proposes Call Blocking as Default Setting for Providers in Newest Effort to Combat Robocalls

Court Uses Deposition Testimony to Find Revoking TCPA Plaintiff Re-Consented to Calls By Asking for A Single Call Back

For those struggling to understand the contours of express consent and revocation in TCPA cases—and who isn’t— a new decision out of the Southern District of Texas is well worth a read. It turns out that when a customer asks for a return call—even after declining to provide express consent in the same phone call—that customer has provided express consent to be called using an ATDS moving forward.

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Collections: Increasing RPCs with Authoritative Data Intelligence

21 May 2019 at 01:30 p.m.

Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.

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Free Reports and Webinars

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» How to Optimize Your Dialing Operations While Combating Call Blocking

» Using Gamification to Improve Collection Center Performance

» 3 Roadblocks to Implementing a Digital Collections Strategy

» On the Horizon? Delete-for-Pay Lawsuits

» Three Data-driven Revenue Growth Strategies for ARM Companies

» Top 5 Reasons for a SaaS Solution Now

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