Newsletter Archive Version
Essential headlines, new reports, and best practices from Is this email not displaying correctly? View it in your browser.

ARM Insider - The Debt Industry's Most-Trusted Daily

CFPB Sues Yet Another Collection Firm for Lack of Meaningful Attorney Involvement Despite Promises to End Regulation by Enforcement

On Friday of last week, the Consumer Financial Protection Bureau (CFPB) announced that it filed a lawsuit against Forster & Garbus, LLP, a collection law firm. The CFPB alleges that the firm misrepresents to consumers that attorneys are meaningfully involved in its communications and lawsuits.

Read the Whole Story »


The industry’s premiere event for creditors and first-party agencies is coming up fast

The First Party Summit is back - June 17-19. You’ll mix with the smartest industry crowd all year, get critical updates on pressing strategic, tech and operational challenges and you’ll experience supercharged networking through our networking/matchmaking conference app. But, hurry. Our room block expires next week. Click here to register now.



Court Uses Deposition Testimony to Find Revoking TCPA Plaintiff Re-Consented to Calls By Asking for A Single Call Back

For those struggling to understand the contours of express consent and revocation in TCPA cases—and who isn’t— a new decision out of the Southern District of Texas is well worth a read. It turns out that when a customer asks for a return call—even after declining to provide express consent in the same phone call—that customer has provided express consent to be called using an ATDS moving forward.

Read the Whole Story »


Collections: Increasing RPCs with Authoritative Data Intelligence

21 May 2019 at 01:30 p.m.

Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.

Event Details »

Keep Up With Us

Friend on Facebook Facebook
Follow on Twitter Twitter
Join us on LinkedIn LinkedIn
To continue receiving email newsletters from insideARM, please add to your address book and/or safe list. All content and articles copyright © by insideARM. All rights reserved. You can review insideARM's privacy policy here. To stop receiving email newsletters from insideARM, please click here. Want to suggest a story? Email

Want to be promoted in our publications? See our marketing options.

Our mailing address is:
6110 Executive Blvd., Suite 1040 I Rockville, MD 20852