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ARM Insider - The Debt Industry's Most-Trusted Daily

Call Blocking/Labeling: Big Impact, But Little Understanding

Despite being deeply embedded in collections and strategies for many years, it wasn’t until I heard Rebekah Johnson, CEO of Numeracle, at last November’s insideARM Innovation Council meeting that I started to realize what a major impact call blocking and labeling will have on our industry. Fast forward six months. I’m not an alarmist, but I’m more concerned than ever.

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Find out how consumer mobile payments behavior is changing

The digital transformation has left no industry untouched, and changes to financial services are moving swiftly. Find out how consumer habits are changing with regards to mobile payments in this free whitepaper from PaymentVision. Download the whitepaper here.

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Can Risk Be Outsourced? Understanding Your Downstream Partners' Liabilities

In a recent blog post, Conerstone Support uses the metaphor of a stream to explain how risk works within the debt industry. "At the top of the stream is the credit grantor, the entity that originally extended credit to the consumer," and when it comes time to collect, the credit grantor may go "downstream" to "continue collection efforts."

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The First Party Summit - A New Kind of Conference

4 June 2018 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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