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CFPB Pushes the ECOA Coverage Envelope Again

The CFPB has filed a Statement of Interest in a case pending before a Florida federal district court in which the plaintiffs allege that the defendant engaged in discriminatory targeting in violation of the Equal Credit Opportunity Act (ECOA).

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Mastering Conversational Voice AI for Collections: A 7-Step Blueprint for Success

The advent of Conversational Voice AI is proving instrumental in transforming collections. In this new ebook Skit.ai provides ARM industry CEOs, decision-makers, consultants, and strategists with a comprehensive framework for making informed decisions about technology adoption, understanding its nuances, and selecting the most appropriate Voice AI solution today.


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Harris & Harris, LTD. Announces Addition to Executive Leadership Appoints David Peters to Chief Operating Officer

CHICAGO, Ill. -- Leading accounts receivable management company, Harris & Harris LTD. is excited to announce the appointment of David Peters to the role of Chief Operating Officer. This addition to the Harris & Harris senior leadership team shows the continued investment in elevating our talent by introducing seasoned executives with diverse professional experience.

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Senior Compliance Advisor, Debra Ciskey Joins ARM Compliance Business Solutions, LLC.

BIRMINGHAM, Ala. -- ARM Compliance Business Solutions is excited to announce that Debra Ciskey has joined the company as a Senior Compliance Advisor. In this role, Debra will navigate ARM Compliance Business Solutions’ clients through the ever-changing regulatory compliance requirements of consumer financial laws by enhancing their Compliance Management System through policy development and implementation, training development, service provider oversight, audit controls and risk assessments.

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Credit Eco to Go: Jumping Head First into 1033 [Podcast]

Section 1033 of Dodd-Frank authorized the #CFPB to write rules around personal financial data rights. Former CFPB Assistant Director, Corey Stone, joins the podcast to discuss the goals of 1033 and whether the proposals went far enough.

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Transworld Systems Inc. Hires Jeff Mersmann as Executive Vice President

LAKE FOREST, Ill -- Transworld Systems Inc. (TSI), the largest U.S. technology-enabled provider of accounts receivable management (ARM) solutions, announced today that Jeff Mersmann has joined the company as Executive Vice President. Mr. Mersmann joins TSI from Navient where he was President of the Pioneer Credit Recovery business unit responsible for leading collection operations.

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ConServe Cares Program: Supporting American Heart Association

ROCHESTER, N.Y. -- Continental Service Group, LLC, d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its March ConServe Cares proceeds to the American Heart Association.  Through this program, the ConServe team supports and funds the efforts of numerous agencies that strive to make a difference.  As a result of the employees’ compassion and generosity, countless lives have been touched and enriched.

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Work Smarter Not Harder - Getting the Most Out of Speech Analytics and QA Controls

16 May 2023 at 02:00 p.m.

Many organizations in the ARM industry use speech analytics platforms, but are they really using their platforms efficiently? Are they using all the capabilities their speech analytics tools have to offer? How can compliance teams maximize the analytics tool they are using or find one that meets their needs? Using speech analytics tools to their maximum capacity significantly increases a compliance department's efficiency.

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