Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Indiana Enacts Comprehensive Consumer Data Privacy Law

Indiana Gov. Eric Holcomb on May 1 signed into law Senate Bill 5, making Indiana the seventh state to enact a comprehensive consumer data privacy law, following California, Virginia, Colorado, Utah, Connecticut, and Iowa. The law will take effect Jan. 1, 2026.

Read the Whole Story »


Voice AI Is Becoming the ARM Industry Standard: Learn Why Collection Agencies Must Watch Out

Conversational Voice AI is making rapid inroads into the ARM industry, and early adopters are experiencing a transformation that solves core challenges. In this new white paper from Skit.ai, you'll learn why Voice AI technology has the potential to transform ARM companies, what a collection agency can expect when deploying a state-of-the-art Voice AI solution, and how leveraging its capabilities can take collection efforts to the next level. 


Download now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

McGlinchey Adds Financial Litigator Rajdai “Camille” Singh in New York City

NEW YORK, N.Y. --  McGlinchey Stafford is pleased to announce that Rajdai “Camille” Singh has joined the firm’s Financial Services Litigation practice group as an associate in the New York office. Camille focuses her practice on representing consumer financial services companies in litigation matters.

Read the Whole Story »


Collection Certifications LLC: New Name, New Partner, and Exciting Changes for 2023

GRAND RAPIDS, MI -- Collection Certifications LLC (formerly FDCPA Certifications LLC) is excited to announce the addition of collection industry compliance expert Sara Woggerman as a full partner. With more than a decade of experience in the collection industry, Sara brings extensive compliance knowledge and expertise to the company. This addition will enable Collection Certifications LLC to significantly expand its training options and industry impact.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Federal Agencies Issue Joint Statement on Potential for Unlawful Bias and Discrimination in Automated Systems

On April 25, officials from the Federal Trade Commission (FTC), the Civil Rights Division of the U.S. Department of Justice (DOJ), the Consumer Financial Protection Bureau (CFPB), and the U.S. Equal Employment Opportunity Commission (EEOC) (together, the Agencies) issued a joint statement warning against the potential for automated systems, including artificial intelligence (AI), used in credit decisions, housing, and employment opportunities to “perpetuate unlawful bias,” “automate unlawful discrimination,” and produce other “harmful outcomes.” To combat these perceived risks, the Agencies resolve to monitor the development and use of automated systems and promote responsible innovation while underscoring that “[e]xisting legal authorities apply to the use of automated systems and innovative new technologies just as they apply to other practices.”

Read the Whole Story »


CA DFPI announces new Debt Collection Advisory Committee

SACRAMENTO, Calif -- In 2021 the Department of Financial Protection and Innovation (DFPI) announced the formal creation of its Debt Collection Advisory Committee, a seven-member board that would provide critical feedback to the Department.  As the first 2-year term (2021-2023) comes to a close a new committee has been appointed for the 2023-2025 term.

Read the Whole Story »


CFPB Pushes the ECOA Coverage Envelope Again

The CFPB has filed a Statement of Interest in a case pending before a Florida federal district court in which the plaintiffs allege that the defendant engaged in discriminatory targeting in violation of the Equal Credit Opportunity Act (ECOA).

Read the Whole Story »


ADVERTISEMENT
Advertisement

Best Practices for a Strong Debt Sale Strategy

18 May 2023 at 02:00 p.m.

Selling part of your past-due portfolio can be an easy way to increase revenue, especially when originations are down. But it’s not always cut and dry. How do you know your debt sale partner has a spotless reputation? When is the best time to sell? What can you do to increase your portfolio’s value?

Event Details »