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insideARM Announces the 2019 Best Places to Work in Collections

insideARM is proud to announce the 2019 Best Places to Work in Collections winners. This survey and award program is designed to celebrate excellence among call center work environments in customer care, collections, and outsourcing. 2019 marks the 12th year that insideARM has recognized the industry's best places to work, primarily as rated by employees.

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New whitepaper: need help navigating the recent CFPB Rule Changes?

Significant rules changes have been drafted by the Consumer Financial Protection Bureau (CFPB), and the industry is now within the comment period before final rules are published. Almost immediately, legislation has been drafted within Congress to offset portions of the rules, meaning that the final rules could look quite different. For collectors, these changes will have major impacts. Previously permissible outbound contacts strategies must evolve, while new preferred customer channels will open up opportunities to interact in new ways.


In a new whitepaper from Katabat, learn how to harness this newly available tactical decision-making power to benefit your business. Click here for more.

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Republican Senators Re-Introduce the “Repeal CFPB Act,” Prior Versions Failed to Get Committee Vote

On May 6, 2019, Sen. Ted Cruz (R-TX) re-introduced the “Repeal CFPB Act,” S. 1335, which aims to abolish the Consumer Financial Protection Bureau (CFPB). The bill is short and sweet, containing only one sentence in the substantive portion stating, “The Consumer Financial Protection Act of 2010 is repealed, and the provisions of law amended or repealed by that Act are restored or revived as if the Act had not been enacted.”

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The First Party Summit - A New Kind of Conference

17 June 2019 at 06:00 p.m.

The industry's first-ever and only Summit focused totally on the unique challenges of First Party Collections, Outsourcing, and Customer Care.

Event Details »


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