WV Supreme Court Rules in Favor of Debt Collector on Call Volume

On June 12, 2017, the Supreme Court of Appeals for the State of West Virginia issued an opinion that a debt collector did not violate West Virginia Code § 46A-2-125(d) (1974) by calling a consumer over 250 times during an eight-month period. The court reversed a earlier, opposite decision reached after a bench trial. The case is Valentine & Kebartas, Inc. v. Lenahan (Case No. 16-0127, WV Supreme Court of Appeals).

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Omnichannel Communications: get your resources here

Want practical advice on omni-channel communication? Read up on omnichannel strategy in one of today's lead stories.

Plus, on June 29 at 2pm ET, tune in for our free webinar / case study on what an effective omnichannel communication system looks like. What's more, you'll get the low-down on the legal and compliance risks that come along with an omnichannel communication system. Register here.

News and Opinion

from insideARM.com

» WV Supreme Court Rules in Favor of Debt Collector on Call Volume

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» Treasury Department Issues Long Awaited Report on Regulatory Reform for the Financial Services Industry

» Gordon Beck Named CEO of Diversified Consultants

» U.S. Supreme Court Holds Debt Purchaser Collecting Its Own Debt Is Not Subject to FDCPA

» Federal Court Dismisses Class Action Alleging Solicitation for Payments on Time-Barred Debt is "Misleading" Under FDCPA

» Industry Association Urges Caution When Interpreting Santander Decision

» LiveVox Discusses Latest Cell Phone Consent Management Approaches with TCPA Legal Counsel

Multi-Channel Communication is Our Future – Drive Yours With These 5 Strategies

Traditionally, financial services organizations including the third-party debt collection industry have been slow to adopt technology that enhances communication with consumers. Complex and conflicting federal laws make letters and phone calls a crutch, and fear of lawsuits tend to cripple even the most savvy businesses. But consumers are demanding change, and it is time for the industry to step up its game.

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Compliant Omnichannel Consumer Payments: Best Practices for Combining Self-Pay (Portals/IVR) & Agent-Assisted Payments in ARM

Today at 2 p.m.!

Join BillingTree, in a webinar produced by insideARM, as they walk through the intricacies of compliance and omnichannel payment methods, supported by findings from their recent 2017 ARM Survey, and five years of year-over-year industry data.

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Free Reports and Webinars

from insideARM.com

» Best Practices in Right-Party Contacts: A TransUnion True Talk

» New Channels, New Tactics: Improving Performance with New Consumer Communication Standards

» The Right-Party Contact Driver's Manual

» Reaching the Right Party Infographic

» Complete Guide to TCPA and a Compliance Checklist

» IMPROVING COLLECTIONS OPERATIONS with Data-Driven Portfolio Scoring

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