AMCOL Systems is currently hiring for a Speech Analytics
Manager position to work in our Auditing Department. Successful
hires will need to manage the entire internal Call Audit Review process,
to include writing
logic, building score cards, and creating searches using voice analytic
software to measure accurately whether quality, customer service,
organizational policy and procedure, State, and Federal standards are
adhered
to. This candidate will also be responsible for measuring the
patient experience by monitoring dialogue during each call. A nationally
recognized leader in business process outsourcing, AMCOL Systems has been
assisting hospitals, healthcare systems, and physician groups in the continuum
of patient experience with management services for revenue cycle, accounts
receivable and provider solutions since 1976. Get more info here.
