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ARM Insider - The Debt Industry's Most-Trusted Daily

Massachusetts Supreme Court Just Made it Harder to Communicate With Consumers About a Debt

The Massachusetts Supreme Court has ruled that a creditor is not exempt from rules limiting contact with consumers who owe them money. The court rejected the defendant’s argument that because they used an automatic dialer to contact the consumer – and because they never left a message -- the company never actually “initiated” communications.

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How cost-effective is digital collections?

When it comes to collections, predictive dialers may not be getting the job done. At $4-$7 per contact, they’re expensive and ineffective—not to mention that 93% of consumers prefer to be contacted through email and text. What will digital collections do for you? Don't just guess. Click here to calculate just how much you’d actually save with digital.



Quest for Unrestricted Dept. of ED Collection Contract Enters Round 4

In the last few weeks, several new lawsuits have been filed against the Department of Education (ED) by private collection agencies (PCA). This marks round 4 in the on-going quest for the unrestricted (large) debt collection contract.

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The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

Event Details »

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