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ARM Insider - The Debt Industry's Most-Trusted Daily

3rd Circ: FDCPA Statute Of Limitations Runs from Date of Violation, Not Discovery

On May 15, 2018, the Third Circuit broke away from the Fourth and Ninth Circuits on the question of when the Fair Debt Collection Practices Act (FDCPA) statute of limitations begins to run. In Rotiske v. Klemm, No. 16-1668, 2018 WL 2209120 (3d Cir. 2018), the Third Circuit decided it begins to run on the date of the defendant’s violation, not the date that the plaintiff discovers - or should have discovered - the violation. 

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How much you can save with digital collections?

When it comes to collections, predictive dialers aren’t getting the job done. At $4-$7 per contact, they’re expensive and ineffective—not to mention that 93% of consumers prefer to be contacted through email and text. Click here to calculate just how much you’d save by switching to digital.


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IVR Technology - It's the New Thing Again

If you run a call center, a C2B business, a hospital, a government revenue center, or just want to provide excellent customer service, you need an Interactive Voice Response Unit (IVR). Yes, it is old technology. But in recent years, new functionality has made the IVR the hot new consumer communication tool for ARM, governments and healthcare providers.

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The One-to-One Appointments Forum

9 July 2018 at 01:00 p.m.

The One-to-One Appointments Forum provides participants with a distinct change of pace from the traditional conference environment. How? By putting formal 45-minute meetings between potential buyers and sellers at the center of the event. 

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