Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Moves to Widen Supervisory Scope in Consumer Payments Market

The Consumer Financial Protection Bureau (CFPB or Bureau) has signaled that it intends to propose a rule that would allow it to exercise supervisory authority over a greater number of nonbank financial companies that participate in the consumer payments market.

Read the Whole Story »


Work Smarter​,​​ Not Harder​: Reaching RFI Mastery

Responding to RFIs is a must in the ARM industry today, but RFIs take time. In this compact and timely webinar you'll hear from industry experts who will share insight for creating RFI workflows to simplify the task and optimize productivity. Join us on June 28 at 2PM ET for Work Smarter, Not Harder- Client RFIs: Tell Your Story, Streamline, Manage, and Avoid Repetition.


Register Now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Regulatory Attorney Zir-Wei ‘Wendy’ Lin Joins McGlinchey in Albany

ALBANY, N.Y. -- McGlinchey Stafford is pleased to announce that Zir-Wei "Wendy" Lin has joined the firm’s Consumer Financial Services Compliance practice group in Albany, New York as legislative and regulatory developments attorney. Wendy works with McGlinchey’s compliance attorneys to track and report on updates in the various state and federal regulatory and legislative landscapes that may impact financial services clients.

Read the Whole Story »


ConServe Cares Program Supports Willow Domestic Violence Center

Rochester, N.Y. -- Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its May ConServe Cares proceeds to the Willow Domestic Violence Center.  The ConServe team is dedicated to supporting various local non-profit organizations that aim to make a positive impact. Their employees' kindness and generosity have touched countless lives in the community, making a significant difference.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Credit Disputes Do Not Last Indefinitely Says Court

Once a dispute is resolved, it’s resolved, at least according to a court in the Northern District of Illinois. In a recent victory for debt collectors, a consumer alleged that a debt buyer should have known about a previously resolved dispute and thus violated the Fair Debt Collection Practices Act (FDCPA) by reporting the debt to the credit bureaus without reflecting said dispute. In the court's eyes, however, since the consumer never conveyed the dispute to the debt buyer, reporting the debt without it did not violate the FDCPA.

Read the Whole Story »


Balance Tracking & Cost Accounting from Convoke's Trusted Platform

ARLINGTON, Va. -- Convoke Pulse is a solution to manage recovery of post charge-off balances.  Integrate and consolidate data from all first- and third-party systems for a complete and accurate view of each account.  Balance and cost data is automatically updated, granular, and easy to access.  Convoke Pulse ensures you have up-to-date and accurate information on balances and costs to manage both performance and compliance.

Read the Whole Story »


SameDay Auto Finance LLC. Partners with Skit.ai to Automate Collections Calls and Enhance Customer Experience

NEW YORK, N.Y. -- Skit.ai, the leading Conversational Voice AI solution in the Account Receivable Management (ARM) industry, has announced a strategic partnership with SameDay Auto Finance, LLC., a Texas-based company that provides simple, quality service for their dealers and helps customers with auto finance needs. This collaboration has enabled them to modernize their collection processes by deploying Skit.ai’s Augmented Voice Intelligence Platform, which has accelerated their revenue recovery efforts.

Read the Whole Story »


ADVERTISEMENT
Advertisement

How the Call Center Has to Evolve

29 June 2023 at 02:00 p.m.

Regulation F drove collections companies to integrate text messages and emails into their collections strategies. But even with the addition of those outbound strategies, there will always be consumers who prefer using telephone calls to communicate about their debt, and the collections call center has had to adjust to become more efficient in collecting via telephone.

Event Details »