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Eleventh Circuit Rules District Court Did Not Abuse its Discretion by Dismissing Defendants in CFPB Enforcement Action as Sanctions for “Obstructionist Conduct” in Depositions

A unanimous panel of the U.S. Court of Appeals for the Eleventh Circuit has affirmed the district court’s order dismissing several defendants as sanctions for the CFPB’s continuation of “obstructionist conduct” in depositions.

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Voice AI Transformation in Debt Collections: Insights from Early Adopters

Voice AI capabilities are becoming exceedingly imperative for debt collection agencies to solve their core challenges of cost, compliance, and collections. In this new white paper from Skit.ai, explore two success stories from early adopters and find out how they have utilized conversational Voice AI to transform their debt collection operations, addressing all major challenges, and scaling their recovery efforts with remarkable results. Download Now.

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Harvest Strategy Group Supports Community with Generous Donation to Heart & Hand's "I Heart Camp" Event

DENVER, Colo. - Harvest Strategy Group, a leader in nationwide recovery management services, has proudly announced its substantial contribution to the recently concluded "I Heart Camp" event by Heart & Hand Center. This generous donation reflects Harvest's unwavering commitment to empowering local communities and driving positive social impact.

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CFPB Moves to Widen Supervisory Scope in Consumer Payments Market

The Consumer Financial Protection Bureau (CFPB or Bureau) has signaled that it intends to propose a rule that would allow it to exercise supervisory authority over a greater number of nonbank financial companies that participate in the consumer payments market.

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Regulatory Attorney Zir-Wei ‘Wendy’ Lin Joins McGlinchey in Albany

ALBANY, N.Y. -- McGlinchey Stafford is pleased to announce that Zir-Wei "Wendy" Lin has joined the firm’s Consumer Financial Services Compliance practice group in Albany, New York as legislative and regulatory developments attorney. Wendy works with McGlinchey’s compliance attorneys to track and report on updates in the various state and federal regulatory and legislative landscapes that may impact financial services clients.

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ConServe Cares Program Supports Willow Domestic Violence Center

Rochester, N.Y. -- Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its May ConServe Cares proceeds to the Willow Domestic Violence Center.  The ConServe team is dedicated to supporting various local non-profit organizations that aim to make a positive impact. Their employees' kindness and generosity have touched countless lives in the community, making a significant difference.

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Credit Disputes Do Not Last Indefinitely Says Court

Once a dispute is resolved, it’s resolved, at least according to a court in the Northern District of Illinois. In a recent victory for debt collectors, a consumer alleged that a debt buyer should have known about a previously resolved dispute and thus violated the Fair Debt Collection Practices Act (FDCPA) by reporting the debt to the credit bureaus without reflecting said dispute. In the court's eyes, however, since the consumer never conveyed the dispute to the debt buyer, reporting the debt without it did not violate the FDCPA.

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How the Call Center Has to Evolve

29 June 2023 at 02:00 p.m.

Regulation F drove collections companies to integrate text messages and emails into their collections strategies. But even with the addition of those outbound strategies, there will always be consumers who prefer using telephone calls to communicate about their debt, and the collections call center has had to adjust to become more efficient in collecting via telephone.

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