As the evolution of Artificial Intelligence (“AI”) dominates headlines throughout the globe, financial institutions have been paying attention. Not surprisingly, so has the Consumer Financial Protection Bureau (“CFPB” or “Bureau”). Just as financial sector companies feverishly ramp up their use of AI to complete, augment, and personalize customer service interactions, the CFPB is pumping the proverbial brakes.
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NEW YORK, NY -- Skit.ai, a global conversational voice AI vendor for the Account Receivable Management (ARM) industry in the U.S., today announced that it has deployed its Augmented Voice Intelligence Platform within Empire Credit and Collections Inc., a leading Debt Collection Agency based in NYC, offering No Recovery and No Fee Debt Collections. This partnership enabled the agency to automate its outbound calls with conversational voice AI, accelerating revenue recovery and enhancing customer experience (CX).
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