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Debt Collection Industry Trends and Insights 2024

In the evolving landscape of collections and loss mitigation, understanding the operational challenges and emerging trends is crucial for developing effective strategies. So, we pulsed the industry to shed light on these aspects, offering valuable insights for industry professionals.

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The CFPB’s Increased Focus on Medical Financing Products

Over the course of the last year, the Consumer Financial Protection Bureau (CFPB or Bureau) has increased its scrutiny of medical financing products, such as medical credit cards and installment loans. In July 2023, the CFPB and other federal agencies launched an inquiry into medical payment products, discussed here. Last week, when the CFPB announced its proposed rule to ban the reporting of medical debt on consumer reports, discussed here, it stated it was considering action related to medical financing products. Then this week, the CFPB published a blog examining how financial institutions market their products to healthcare providers in an effort to ensure “consumers aren’t pushed into medical payment products.” The CFPB’s ongoing discourse on this topic signals a potential regulatory crackdown may be coming.

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Orion Capital Solutions Donates to Make-A-Wish Foundation

ORCHARD PARK, N.Y. -- Orion Capital Solutions, a nationally-licensed collection agency, has made a generous donation to the Make-A-Wish Foundation of America, an organization renowned for its efforts in granting life-changing wishes to children with critical illnesses. This contribution highlights the company’s commitment to social responsibility while underscoring the broader importance of community support through charitable donations.

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CSS, Inc. Implements CSS IMPACT Enterprise Financial Cloud Ecosystem for Santa Clara County's Medical Platform

SANTA CLARA, Calif. -- CSS, Inc., a leading innovator in financial technology solutions, proudly announces the successful implementation and deployment of its cutting-edge flagship platform, IMPACT Enterprise Financial Cloud Ecosystem, for Santa Clara County.

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Colorado Tightens Regulations Related to Debt Settlement and Collection Practices

On June 6, the Governor of Colorado signed into law HB 1380 (the “Act”) which revised the state’s consumer protection laws related to debt collection, credit services organizations, and debt management service providers. Key provisions of the law included:

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P&B Capital Group Donates to Local SPCA Chapter

WEST SENECA, N.Y. -- P&B Capital Group, a third-party debt collection agency, has made a donation to their local Society for the Prevention of Cruelty to Animals (SPCA) chapter, furthering their commitment to social responsibility and community involvement. This donation was the culmination of P&B Capital Group’s Q2 Community Involvement initiatives. As a community leader, the team encourages its employees to go out and support the organizations they are passionate about.

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Legal Hot Topics from the CRC Legal Advisory Board

18 July 2024 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve. 

Event Details »