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insideARM Weekly Recap – Week of May 27th, 2024

A short week was still not short on news affecting debt collection! In our efforts to bring you the information you need to see, we found the most important pieces of news from around the industry. Last week this came in the form of state law updates from Tennessee and Arizona, as well as a recent court case out of Texas. Keep on reading for highlights of what you need to know and why our editorial team thinks you need to know it!

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Predictive, Collaborative, and Intelligent Contact Data 

A precision data strategy can help your organization overcome consumer contact challenges using data you already have on hand. Watch this 60-minute webinar to gain insight into real results seen by organizations utilizing phone and email intelligence. The panelists discuss: 

  • the evolution of digital collections, 
  • how phone and email intelligence can help your organization, 
  • what's on the regulatory horizon, and 
  • how you can find out the quality of your data and use it to your advantage.  

Watch Replay Now

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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Generative AI Is More Powerful Than We Realize

With the recent launch of OpenAI’s “omni” model, we are now deep in the era of Generative AI. The capabilities of artificial intelligence have been greatly expanded, with large language models performing a variety of complex tasks such as code writing, art creation, quality assurance, and even fraud detection. As society adapts to these changes, the collections industry must also embrace Generative AI and explore its vast potential to solve common challenges.

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Opting Out of Letters? Not So Fast Says Texas Court

Consumers cannot opt out of receiving mail through the United States Postal Service; at least according to  a Judge in the Eastern District of Texas.  Per the court, a preference to avoid physical mail is outside the scope of the consumer’s right to limit the time and place of communications.

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Tennessee Amends its Consumer Protection Act

On April 23, the Governor of Tennessee signed into law HB 2711 (the “Act”) which amends, among other things, the state’s Consumer Protection Act. In particular, the Act establishes the factors that a court may consider when determining a civil penalty for violation of the Consumer Protection Act. The court may consider (i) the defendant’s participation in the attorney’s general complaint resolution process; (ii) and the defendant’s restitution efforts prior to the action; (iii) whether there was good or bad faith; (iv) injury to the public; (v) one’s ability to pay; (vi) the public’s interest in eliminating the benefits derived by the violator; and (vii) the state’s interest.

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Arizona Court Upholds Debt Collection Act From Industry Challenge

On May 3, the Arizona Court of Appeals affirmed the state superior court’s decision to uphold Arizona’s Predatory Debt Collection Act (the “Act”) after being challenged by judgment creditors.

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insideARM Weekly Recap – Week of May 20th, 2024

The ARM Industry is hard enough to keep up with during a normal week; last week (and with the CFPB in rare form) it was basically a full-time job in and of itself. That is why we on the editorial team at insideARM pride ourselves on finding only the most important news to share with our readers. Last week included two pieces on the CFPB’s recent actions, some tips on implementing AI, and a legislative update out of Minnesota. Read on and catch up on the news from last week and why we think you needed to see it!

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RA Compliance Corner: Internal Controls- When and How to Effectively Use Them

12 June 2024 at 02:00 p.m.

Though they may want to, compliance professionals can’t review every request or monitor everything that goes on in their organization. To effectively safeguard their organizations from risks, compliance professionals must establish a robust internal control system. 

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