Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Bites of the Month - May 2024 - CFPB: Light My Way, Virginia May

The CFPB continued with a high level of activity in May. In this month's article, we share some of our top "bites" of the month to help you stay up to date.

Read the Whole Story »


How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.    

Download now to learn more.  

ADVERTISEMENT
Advertisement

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

The Estate Registry Enhances Award Winning Death Notification Solution with Settld Acquisition.

WILMINGTON, Del. -- The Estate Registry, an innovation created by Phillips & Cohen Associates, the global leader in deceased account care management and technology solutions, has acquired Settld, the Sunderland-based death notification business designed to create a more consumer focused solution for those tasked with estate administration.

Read the Whole Story »


Another 12-Year High for Credit Card Charge-offs and Delinquencies Federal Reserve Releases Q1 Data

Credit card charge-offs and credit card loan delinquencies continue to be at a 12-year high, according to the Federal Reserve’s first-quarter report. There are clues in the FED’s quarterly data indicating future account volume.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Latitude by Genesys Provides Crucial Support for Dogs Inc

MENLO PARK, Calif -- Latitude by Genesys announced a significant donation to Dogs Inc (formerly Southeastern Guide Dogs Inc), reinforcing their commitment to supporting organizations that provide essential services to those in need. The contribution comes at a crucial time when the demand for guide dogs and related services is on the rise, highlighting the importance of collective support from the community.

Read the Whole Story »


insideARM Weekly Recap – Week of May 27th, 2024

A short week was still not short on news affecting debt collection! In our efforts to bring you the information you need to see, we found the most important pieces of news from around the industry. Last week this came in the form of state law updates from Tennessee and Arizona, as well as a recent court case out of Texas. Keep on reading for highlights of what you need to know and why our editorial team thinks you need to know it!

Read the Whole Story »


Generative AI Is More Powerful Than We Realize

With the recent launch of OpenAI’s “omni” model, we are now deep in the era of Generative AI. The capabilities of artificial intelligence have been greatly expanded, with large language models performing a variety of complex tasks such as code writing, art creation, quality assurance, and even fraud detection. As society adapts to these changes, the collections industry must also embrace Generative AI and explore its vast potential to solve common challenges.

Read the Whole Story »


ADVERTISEMENT
Advertisement