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Mulvaney Elevates Brian Johnson to Acting Deputy Director

Yesterday the Bureau of Consumer Financial Protection (BCFP or Bureau) announced that Acting Director Mick Mulvaney had named Brian Johnson Acting Deputy Director. Johnson is currently serving in the recently created role of Principal Policy Director. He replaces Leandra English, who announced on Friday that she would be dropping her lawsuit against Mulvaney and President Trump over her claim that she is the rightful temporary leader of the Bureau.

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5 Key Ways to Maximize Contact Center Efficiency during a Disaster

How can contact centers remain efficient during disasters when consumers are unwilling or unable to respond to your contact attempts?  Find out in this new, FREE whitepaper from ContactRelief. Learn how to identify customers affected by a disaster and shape your contactstrategy to remain efficient while avoiding customer hostility, protecting your brand image, and eliminating compliance risks. Get the whitepaper right here.



Trump Supreme Court Nominee Has Already Ruled on CFPB Constitutionality

President Trump announced his recent nominee to the Supreme Court last night – it’s D.C. Circuit Court Judge Brett Kavanaugh. And that may be bad news for the CFPB.

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Webinar: Preparing for AI & Evolving Consumer Preferences

18 July 2018 at 12:00 p.m.

As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge. 

Event Details »

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