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TCPA ATDS Scorecard: A Mid-Summers’ Deep Dive into the Shifting ATDS Landscape post ACA Int’l

Over the last few weeks we have written numerous articles assessing Telephone Consumer Protection Act (“TCPA”) cases addressing the scope of the statute’s definition of automated telephone dialing systems (“ATDs”) as the decisions have been handed down. With July 4th week being a bit light on TCPA developments, we decided to pause and provide some further insight on the shifting TCPA landscape and especially the ongoing battle over the scope of the ATDS definition.

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How You Handle Communication During Disasters Will Define You

How can contact centers remain efficient during disasters when consumers are unwilling or unable to respond to your contact attempts?  Find out in this new, FREE whitepaper from ContactRelief. Learn how to identify customers affected by a disaster and shape your contactstrategy to remain efficient while avoiding customer hostility, protecting your brand image, and eliminating compliance risks. Get the whitepaper right here.



Can a Collector Be Call-Baited?

This article first appeared in our Compliance Weekly newsletter - a concise and witty rundown each Wednesday, giving you just what you need to know on the compliance front. It's by Mike Bevel, Director of Education for the Compliance Professionals Forum. Note: Mike has conversations with himself. Your mileage may vary; feel free to engage him in the comments.

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Webinar: Preparing for AI & Evolving Consumer Preferences

18 July 2018 at 12:00 p.m.

As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge. 

Event Details »

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