Fake TCPA News? Questionable YouMail Robocall Data Relied Upon by Mainstream News Outlets

I never thought I’d say “fake news.” But it is interesting the way flames get fanned these days. As I wrote a couple weeks back, the NCLC has submitted a comment to the FCC arguing that legitimate American businesses are behind the majority of robocalls plaguing this nation. I noted at the time that this narrative seemed inconsistent with the data and the experiences of ordinary Americans.

Read the Whole Story »

New Whitepaper: How to Handle Consumer Communication during Disasters

How can contact centers remain efficient during disasters when consumers are unwilling or unable to respond to your contact attempts?  Find out in this new, FREE whitepaper from ContactRelief. Learn how to identify customers affected by a disaster and shape your contact strategy to remain efficient while avoiding customer hostility, protecting your brand image, and eliminating compliance risks. Get the whitepaper right here.

News and Opinion

from insideARM.com

» DAKCS Software Systems, Inc. Announces Patented Payment Technology Licensing

» Call Center Worker and Consumer Protection Act Continues to Build Support

» Fake TCPA News? Questionable YouMail Robocall Data Relied Upon by Mainstream News Outlets

» Colorado Issues Bi-Annual Report on its FDCPA

» PaymentVision & InterProse Announce Partnership to Provide Integrated Payment Solutions

» Confused About How To Comply with Regulation E for Accounts Receivable? Legal Experts Explain (sponsored)

» Payment Savvy Announces they have Taken the Convenience Fee Model to the Next Level

» Numeracle Extends Number Registration Across the Network With NumeraList

Call Center Worker and Consumer Protection Act Continues to Build Support

The U.S. Call Center Worker and Consumer Protection Act continues to gain support in the House of Representatives. If passed, could bring change to the way representatives start their calls with consumers. H.R. 1300 was introduced in March 2017 by Rep. David McKinley (R-WVa), and now has 60 co-sponsors, including 10 Republicans and 50 Democrats. The Bill was originally introduced in 2015, then re-introduced in 2016. H.R. 1300 represents the third try.

Read the Whole Story »

insideARM Jobs

» Commercial Collection Manager - Remote - Executive Alliance - Remote/Virtual, NA

» Manager, Talent Acquisition - Windham Professionals - Elma, NY

» Director of Patient Financial Services - 2509DN - Executive Alliance - DE

» Director of Operations - Virtuoso Sourcing Group - Tempe, AZ

» Manager of IT and Security - Confidential - Minneapolis, MN

All Jobs

Webinar: Preparing for AI & Evolving Consumer Preferences

18 July 2018 at 12:00 p.m.

As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge. 

Event Details »

Free Reports and Webinars

from insideARM.com

» Optimizing Batch and Manual Skip Tracing: A Winning Formula

» 5 Key Steps to Remaining Efficient During a Disaster

» See just how much you can save (and gain) with digital collections

» The Business Case for Kiosk Bill Collection

» Meeting The Demands Of A Digital Economy Through Mobile Pay Solutions

» 4 Ways A “Smart” Software Platform Can Help Improve Your Collections

View all Free Reports and Webinars