First-in-the-Nation TCPA Result: Court Holds Direct Dropped Voicemails are Covered by the TCPA

Despite Jay Edelson’s pronouncement last week that there is no new ground to till in TCPAland, a court issued yet another first-in-the-nation ruling and it could have a big impact on users of so-called “direct drop” voicemail providers.

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New Whitepaper: How to Handle Consumer Communication during Disasters

How can contact centers remain efficient during disasters when consumers are unwilling or unable to respond to your contact attempts?  Find out in this new, FREE whitepaper from ContactRelief. Learn how to identify customers affected by a disaster and shape your contact strategy to remain efficient while avoiding customer hostility, protecting your brand image, and eliminating compliance risks. Get the whitepaper right here.

News and Opinion

from insideARM.com

» Bureau Reconstitutes Catalyst Group as Office of Innovation; Will Debt Collection Be Passed Over?

» Integrative Technology Remains a Controversial Topic for Debt Collection Agencies

» First-in-the-Nation TCPA Result: Court Holds Direct Dropped Voicemails are Covered by the TCPA

» BCFP Nominee Kathy Kraninger Doesn’t Give Much at Senate Hearing

» ED Collection Contractors May Have Finally Hit a Brick Wall

» 2 New Rules in Massachusetts Add to Requirements for Default Judgment

» BillingTree Showcasing Payment Card Account Updater For ARM At 2018 ACA International July 23-25 In Nashville

» CRA, Collection Agency Prevail in June FCRA Case

Bureau Reconstitutes Catalyst Group as Office of Innovation; Will Debt Collection Be Passed Over?

Last week Bureau of Consumer Financial Protection (Bureau) Acting Director Mick Mulvaney announced the appointment of Paul Watkins to lead the new Office of Innovation. 

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insideARM Jobs

» Director - Call Center - Americollect - Manitowoc, WI

» Chief Compliance Officer - Glasser and Glasser, PLC - Norfolk, VA

» Collection Manager - Executive Alliance - Melville, NY

» Commercial Collection Manager - Remote - Executive Alliance - Remote/Virtual, NA

» Manager, Talent Acquisition - Windham Professionals - Elma, NY

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Women in Consumer Finance Conference

10 December 2018 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2018 – a conference and networking event for ALL women in consumer finance.

Event Details »

Free Reports and Webinars

from insideARM.com

» Optimizing Batch and Manual Skip Tracing: A Winning Formula

» 5 Key Steps to Remaining Efficient During a Disaster

» See just how much you can save (and gain) with digital collections

» The Business Case for Kiosk Bill Collection

» Meeting The Demands Of A Digital Economy Through Mobile Pay Solutions

» 4 Ways A “Smart” Software Platform Can Help Improve Your Collections

View all Free Reports and Webinars