Indiana Appellate Court Reverses Summary Judgment in FDCPA Case Involving Bona Fide Error Defense

In a matter involving the bona fide error defense to claims asserted under the Fair Debt Collections Practices Act (FDCPA), an Indiana court of appeals reversed a trial court’s order granting summary judgment in favor of the defendant debt collector holding that the defense did not apply because the mistake at issue was not of fact but of law.

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Bill Gosling Outsourcing Takes Occupancy in New Barrie Headquarters.

BARRIE, Canada -- Dave Rae, CEO of Bill Gosling Outsourcing, is very excited to bring the planning and design to fruition for their new site in downtown Barrie, after a 20-year journey in Newmarket, Ontario.

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Arrears Introduces GPT-4 AI-Enabled Solution for Streamlined Debt Collection

LOS ANGELES, Calif. -- Arrears Inc., a pioneer in the debt collection industry, is set to transform the landscape of debt recovery with the introduction of their AI-enabled solution, leveraging the advanced capabilities of OpenAI's GPT-4 technology. The new offering employs the latest LLM technology, enabling more efficient, effective, and empathetic communication with debtors, thereby improving collection rates and fostering better customer relationships.

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OTD Americas Names Derrek Davis Senior Director International Operations

TAMPA, Fla -- OTD Americas, a global business process outsourcing company, is excited to announce that Derrek Davis has joined the company as Senior Director, International Operations. In this role, he will oversee all aspects of operations management for OTD Americas’ global contact centers.

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CRC to CFPB: Abusive Act Policy Statement is Unclear; Will Harm Consumers

In April 2023, the CFPB released a policy statement on abusive acts and practices (Policy) and invited comments from interested stakeholders. According to the Consumer Relations Consortium (CRC), the ambiguity and vague concepts in Policy will ultimately harm the consumers the CFPB purports to protect. In its comment, the CRC urged the CFPB to update the Policy to create greater clarity and consistency to avoid this unintended consequence.

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McGlinchey Adds Two Litigation Attorneys in Nashville

NASHVILLE, Tenn. --  McGlinchey Stafford is pleased to announce the addition of Will Wojcik as a Member (Partner) and Cole Hodge as Associate to its Nashville office. Bolstering the firm's prominent Litigation practice, these two attorneys are part of a larger expansion initiative within the firm and in Nashville. McGlinchey has hired 31 new attorneys, including 28 litigators, from January to the end of June, 2023.

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Work Smarter, Not Harder - Compliance Sells! The Intersection Between Compliance and Sales

23 August 2023 at 02:00 p.m.

Compliance sells. Sure, your organization gets a chance to talk about its compliance program in response to questionnaires, but are your salespeople armed with this information? Do you have compliance and sales working together so salespeople can tell prospective clients what sets your organization apart and how you’ll help them increase numbers AND protect their brand?

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