Navigate the New TCPA

Phone calls and text messages are the most effective ways to reach consumers in the debt collection world. Unsurprisingly, they are also the most heavily regulated modes of communication. The Federal Communications Commission (FCC) recently made significant changes to the Telephone Consumer Protection Act (TCPA) for calls and texts, and those changes have made it even more difficult for collectors to reach consumers about their past-due debt.

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Vertican Technologies Announces Corporate Rebranding and Newly Designed Website Coming Soon

FAIRFIELD, N.J. -- Vertican Technologies, a global leader in the legal collections software industry, is excited to announce its corporate rebranding and the launch of its newly designed website, set to go live in the coming months.

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County of Santa Clara Launches CSS IMPACT! Financial Cloud for its California Public Assistance Platform.

SAN JOSE, Calif -- The County of Santa Clara in California has officially launched the implementation of their new Cloud Collections Financial Ecosystem, “CSS IMPACT! HD™ 2.0” for its California Public Assistance Program called “Statewide Automated Welfare System” or “CALSAWS”.  CSS, Inc., a leader in innovation that continuously pioneers advanced solutions, is the exclusive provider of enterprise-grade financial ecosystems and omnichannel contact engagement solutions that cater to all verticals of the financial industry.

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Indiana Appellate Court Reverses Summary Judgment in FDCPA Case Involving Bona Fide Error Defense

In a matter involving the bona fide error defense to claims asserted under the Fair Debt Collections Practices Act (FDCPA), an Indiana court of appeals reversed a trial court’s order granting summary judgment in favor of the defendant debt collector holding that the defense did not apply because the mistake at issue was not of fact but of law.

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Bill Gosling Outsourcing Takes Occupancy in New Barrie Headquarters.

BARRIE, Canada -- Dave Rae, CEO of Bill Gosling Outsourcing, is very excited to bring the planning and design to fruition for their new site in downtown Barrie, after a 20-year journey in Newmarket, Ontario.

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Arrears Introduces GPT-4 AI-Enabled Solution for Streamlined Debt Collection

LOS ANGELES, Calif. -- Arrears Inc., a pioneer in the debt collection industry, is set to transform the landscape of debt recovery with the introduction of their AI-enabled solution, leveraging the advanced capabilities of OpenAI's GPT-4 technology. The new offering employs the latest LLM technology, enabling more efficient, effective, and empathetic communication with debtors, thereby improving collection rates and fostering better customer relationships.

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Work Smarter, Not Harder - Compliance Sells! The Intersection Between Compliance and Sales

23 August 2023 at 02:00 p.m.

Compliance sells. Sure, your organization gets a chance to talk about its compliance program in response to questionnaires, but are your salespeople armed with this information? Do you have compliance and sales working together so salespeople can tell prospective clients what sets your organization apart and how you’ll help them increase numbers AND protect their brand?

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