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Speaking It Into Existence: A Deeper Dive Into the CFPB Hearing on Medical Billing and Payment Products

On July 11, the Consumer Financial Protection Bureau (“CFPB”) held a hearing on issues surrounding medical debt and specifically, payment products. Not surprisingly, the invited experts and special guests taking part in the discussion predictably targeted some key themes that are of recent interest to the Bureau: trendy exploitative practices targeting vulnerable individuals, the inadequate protection of consumers in a predatory marketplace, and the urgent need for regulatory reform to address and alleviate these systemic problems. While the panel was comprised of four accomplished consumer rights advocates, representatives from the healthcare and financial services sectors were noticeably absent and did not have an opportunity to confirm or rebut any of the volatile claims made.

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Trouble Texting? Clear the Carriers’ Hurdles. 

Texting is a critical part of an effective debt collection strategy, but even after the green light from Reg F, carriers and aggregators are making it tough. Without some guidance, it could seem impossible to get your text messages delivered. In this video, presented by TCN, you’ll learn how to clear the hurdles presented by cell phone carriers and get your text messages delivered.


Watch the video here.

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The Misunderstanding of... Standing

Article III standing has been one of the most talked about and litigated issues since the Transunion decision was published in June of 2021. Though standing might be a factor to consider in your collection or litigation strategy, it may not be nearly as important as all the media coverage would have you believe. Most importantly, standing does not necessarily equal success. Why not? Let’s take a closer look.

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CFPB, States Sue Company Over Deceptive Student Lending and Collection

On July 13, the CFPB joined state attorneys general from Washington, Oregon, Delaware, Minnesota, Illinois, Wisconsin, Massachusetts, North Carolina, South Carolina, and Virginia in taking action against an education firm accused of engaging in deceptive marketing and unfair debt collection practices. California’s Department of Financial Protection and Innovation is participating in the action as well.

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Litigator Christopher John Joins McGlinchey in Dallas

DALLAS, Texas -- McGlinchey Stafford is pleased to announce that Christopher John has joined the firm’s Financial Services Litigation Group as an Associate Attorney in the Dallas office. Christopher focuses his practice on representing financial services clients in the mortgage lending, automobile finance, and insurance industries.  McGlinchey hired 31 new attorneys, including 28 litigators, from January to the end of June 2023.

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6th Cir. Holds Single Ringless Voicemail Enough for Article III Standing in TCPA Case

The U.S. Court of Appeals for the Sixth Circuit recently held that a single ringless voicemail is enough to confer standing to a plaintiff under the federal Telephone Consumer Protection Act.

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The State of Utah Launches CSS IMPACT! Financial Cloud for its Office of State Debt Collection

SALT LAKE CITY, Utah -- The State of Utah, recognized as a prominent technology hub, has launched their new Cloud Collections Financial Ecosystem, CSS IMPACT! HD™ 2.0. CSS, Inc., a leader in innovation in the financial services, proudly delivers enterprise-grade financial ecosystems and omnichannel contact engagement solutions, catering to all verticals of the financial industry.

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Work Smarter, Not Harder - Compliance Sells! The Intersection Between Compliance and Sales

22 August 2023 at 02:00 p.m.

Compliance sells. Sure, your organization gets a chance to talk about its compliance program in response to questionnaires, but are your salespeople armed with this information? Do you have compliance and sales working together so salespeople can tell prospective clients what sets your organization apart and how you’ll help them increase numbers AND protect their brand?

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