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First Party Servicing on Medical Accounts: The Federal and State Landscape Continues to Shift

Companies that provide first party, early-out and billing services on medical accounts scramble to stay abreast of the continuously shifting regulatory requirements that, up until just a few years ago, rarely experienced any significant changes on an annual basis. The Consumer Financial Protection Bureau (CFPB) is presently contemplating widespread regulation of first party collections while many state regulators seek to shoe-horn servicers of medical accounts that are not in default into the definition of a “debt collector” to require state collection agency licensure and oversight.

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Practical and timely answers to your daily compliance questions

Looking for actionable, road-tested how-to compliance advice? You can only get it from one source: the Compliance Professionals Forum. Learn more.


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CFPB Issues Compliance Bulletin on Pay-by-Phone Fees

Yesterday the Consumer Financial Protection Bureau (CFPB) issued a warning to companies that they are watching for instances of "tricking" consumers into paying excessive fees for the ability to pay by phone. The Bulletin begins:

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A Candid Conversation about Compliance - Minneapolis, Minnesota

18 September 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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