BCFP's Student Loan Ombudsman Resigns

Seth Frotman, the Bureau of Consumer Financial Protection's (BCFP or Bureau) student loan ombudsman, resigned. In a resignation letter addressed to Acting Director Mick Mulvaney, Mr. Frotman states that under the current leadership, the Bureau is failing consumers, specifically student loan borrowers. The letter cites the following changes within the Bureau that sparked Mr. Frotman's decision:

Read the Whole Story »

New Whitepaper: How to Handle Consumer Communication during Disasters

How can contact centers remain efficient during disasters when consumers are unwilling or unable to respond to your contact attempts?  Find out in this new, FREE whitepaper from ContactRelief. Learn how to identify customers affected by a disaster and shape your contact strategy to remain efficient while avoiding customer hostility, protecting your brand image, and eliminating compliance risks. Get the whitepaper right here.

News and Opinion

from insideARM.com

» PRA Group Appoints Dennis Hunter as Vice President of Canadian Operations

» PDCflow Introduces Custom Messages for Digital Consumer Communications

» BCFP's Student Loan Ombudsman Resigns

» Credit Control, LLC Completes Acquisition of RAB Inc.

» Weltman Asks for $1.2M in Attorney's Fees from BCFP

» IRS Private Debt Collection Program Pays Off

» TEC Services Group, Inc. Announces Scholarship Recipients

» New Federal Court of Appeals Rulings Favor Debt Collectors (podcast)

» Kraninger Nomination Approved by Committee, Sent to Senate

Weltman Asks for $1.2M in Attorney's Fees from BCFP

The law firm of Weltman, Weinberg & Reis Co., L.P.A. (WWR), following its success after a long court battle with the Bureau of Consumer Financial Protection (Bureau or BCFP), filed a request with the court last Friday asking for $1.5M in attorney fees from the Bureau.

Read the Whole Story »

insideARM Jobs

» Director of Business Development - Higher Education - Southwest - ConServe - Dallas, TX

» Manager of IT and Security - Confidential - Minneapolis, MN

» Collection Site Manager - Action Financial Services, LLC - Indianapolis, IN

» IT Systems Administrator - Coast Professional, Inc. - Geneseo, NY

» Application Developer - Coast Professional, Inc. - Geneseo, NY

All Jobs

ARM-U 2018 Fall Semester: A Virtual Conference Series for Collection Industry Professionals

23 October 2018 at 01:00 p.m.

insideARM & the Compliance Professionals Forum present a virtual conference series where industry professionals gather to learn from experts focusing on critical topics & operational pressures. 

Event Details »

Free Reports and Webinars

from insideARM.com

» Optimize Collections Operations - Combat Call Blocking Technology and Improve Contact Strategies

» Optimizing Batch and Manual Skip Tracing: A Winning Formula

» 5 Key Steps to Remaining Efficient During a Disaster

» See just how much you can save (and gain) with digital collections

» The Business Case for Kiosk Bill Collection

» Meeting The Demands Of A Digital Economy Through Mobile Pay Solutions

View all Free Reports and Webinars