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ARM Insider - The Debt Industry's Most-Trusted Daily

Latest CFPB Consumer Survey Proposal Receives Mixed Review; One Industry Separates Itself from Another

If you missed the news at the beginning of summer, the CFPB is planning to do another round of consumer surveys related to debt collection. Titled, “Debt Collection Quantitative Disclosure Testing,” this time, to gather information regarding the effectiveness of disclosures.

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A brand new set of tools to help you improve your consumer communication strategy

A strong consumer communication strategy can increase efficiency and delight regulators, but it's not easy. Get the insight you need in insideARM's brand new toolbox on consumer communication. Find our suite of resources (generously sponsored by Infutor Data Solutions) right here.

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ED Update: RFP Process and Litigation Continues in Private Collection Agency Selection

insideARM last wrote about the Department of Education (ED) RFP on June 26, 2017. In that article, we reported that ED had filed a Notice of Appeal  to the U.S. Court of Appeals in the litigation originating in the Court of Federal Claims regarding the May 31st Preliminary Injunction issued in the litigation over the Department of Education (ED) RFP for private collection agency services.

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Coming Soon: A Candid Conversation about Compliance - Denver, Colorado

23 August 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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