CFPB’s Summer Edition of Supervisory Highlights Focuses on Auto Lending/Servicing and Debt Collection Practices

On July 26, 2023 the Consumer Financial Protection Bureau (CFPB or Bureau) released the summer edition of its Supervisory Highlights report, providing a high-level overview of alleged unfair, deceptive, or abusive acts or practices (UDAAP) identified by the agency during examinations from July 1, 2022 to March 31, 2023. The findings included in the report cover examinations in the areas of auto origination, auto servicing, consumer reporting, debt collection, deposits, fair lending, information technology, mortgage origination, mortgage servicing, payday and small dollar lending, and remittances.

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ConnectLife Receives Donation from ConServe

ROCHESTER, N.Y. -- Continental Service Group, LLC, d/b/a ConServe, is a devoted community partner that strives to make the world a better place.  Through the organization’s ongoing philanthropy program, ConServe Cares, the ConServe team supports and funds the efforts of numerous local non-profit agencies that make a difference in our communities.  As a result of the employees’ compassion and generosity, countless lives have been touched and enriched.

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Oregon Enacts Comprehensive Consumer Data Privacy Act with Limited GLBA Exemption

Oregon Gov. Tina Kotek has signed into law Senate Bill 619, making Oregon the 11th state to enact a comprehensive consumer data privacy law, following California, Virginia, Colorado, Utah, Connecticut, Iowa, Indiana, Tennessee, Montana, and Texas. The Act will go into effect July 1, 2024.

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ConServe Recognized by ACA International and Best Companies Group as 2023 Best Places to Work in Collections

ROCHESTER, N.Y. – August 4, 2023 – Continental Service Group, LLC, d/b/a ConServe is delighted to announce that it has received the esteemed "2023 Best Places to Work in Collections" award from ACA International and Best Companies Group.  This recognition is a testament to ConServe's excellence in industry programs and is the ninth time that the company has been acknowledged for its outstanding accomplishments in this field.  Best Companies Group conducted the survey program, which administers over 60 local, national, and industry "Best Places" programs each year.

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Four Ways to Refresh Your Recovery Strategy

Banks and lenders have under-invested in their recovery strategies in the past few years, but  losses increasing to pre-pandemic levels should serve as a wake up call: it’s time to do a refresh of your recovery strategy.

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Southern Credit Adjusters, Inc. Collaborates with Skit.ai to Scale and Accelerate Revenue Recovery

NEW YORK, NY -- Skit.ai, the leading conversational voice AI solution provider in the Account Receivable Management (ARM) industry in the U.S., announced its partnership with Southern Credit Adjusters, Inc., a seasoned North Carolina-based debt recovery agency. The partnership aims to enhance the Southern Credit Adjusters’ debt collection process by optimizing and accelerating revenue recovery efforts.

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Work Smarter, Not Harder - Compliance Sells! The Intersection Between Compliance and Sales

22 August 2023 at 02:00 p.m.

Compliance sells. Sure, your organization gets a chance to talk about its compliance program in response to questionnaires, but are your salespeople armed with this information? Do you have compliance and sales working together so salespeople can tell prospective clients what sets your organization apart and how you’ll help them increase numbers AND protect their brand?

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Featured Resources and Webinars

from insideARM.com

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» The State of Customer Outreach: Top Ten Findings for Collections

» How to Connect with Today’s Digital Consumer

» 7 Steps to Boost Your Collection Performance with Conversational Voice AI

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