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ARM Insider - The Debt Industry's Most-Trusted Daily

The Gathering Avalanche: “Robocall” Blocking, and What Can be Done

On August 31, 2017 the Federal Trade Commission (FTC) announced that they were “escalating the fight against illegal robocalls by publishing on its website a daily list of Do Not Call (DNC) reported call complaints. This all sounds good, right? Why am I sounding the alarm? The problem is what our government is trying has significant unintended consequences that will hurt legitimate businesses and specifically hurt the call center and ARM industries.

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How You Can Increase Payments through Digital Outreach

Intelligent and personalized digital contact strategies can dramatically lower your costs and your defaults. Plus, they can improve cure rates with a near immediate ROI. Find out how in “Collect More, Spend Less: An ROI Guide to Collecting through Digital Channels,” a new, free whitepaper and case study from Nuance. Download now.



3rd Circuit: 2nd Collection Letter Within 30 Days of First Letter is "Overshadowing"

On August 30, 2017, the Court of Appeals for the Third Circuit issued an opinion determining that a second collection letter sent to a consumer within thirty days of an initial letter “overshadowed and contradicted the “Validation Notice” in the initial letter.  The case is Laniado v. Certified Credit & Collection Bureau, (Case No. 16-3430, U.S. Court of Appeals, Third District).

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A Candid Conversation about Compliance - Washington, DC

10 October 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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