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ARM Insider - The Debt Industry's Most-Trusted Daily

9th Circuit Opinion Highlights Right to Cure Provision in California’s Rosenthal FDCPA

On August 18, 2017, the United States Court of Appeals for the Ninth Circuit published an opinion in a Fair Debt Collection Practices Act (FDCPA) case against a law firm that misstated the principal and interest due on a credit card loan in a collection effort. 

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How You Can Increase Payments through Digital Outreach

Intelligent and personalized digital contact strategies can dramatically lower your costs and your defaults. Plus, they can improve cure rates with a near immediate ROI. Find out how in “Collect More, Spend Less: An ROI Guide to Collecting through Digital Channels,” a new, free whitepaper and case study from Nuance. Download now.



The Gathering Avalanche: “Robocall” Blocking, and What Can be Done

On August 31, 2017 the Federal Trade Commission (FTC) announced that they were “escalating the fight against illegal robocalls by publishing on its website a daily list of Do Not Call (DNC) reported call complaints. This all sounds good, right? Why am I sounding the alarm? The problem is what our government is trying has significant unintended consequences that will hurt legitimate businesses and specifically hurt the call center and ARM industries.

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A Candid Conversation about Compliance - Washington, DC

10 October 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for a free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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