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A Closer Look at CFPB Action v. National Collegiate Student Loan Trusts and Transworld Systems – What Does it Mean to the ARM Industry?

On Monday, September 18, 2017 the Consumer Financial Protection Bureau (CFPB) announced that it had reached a settlement in an enforcement proceeding against National Collegiate Student Loan Trusts (NCSLT) and Transworld Systems, Inc. (TSI) for alleged illegal student loan debt collection lawsuits.

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How to Course Correct Your Speech Analytics Program

Free webinar from Callminer – September 27 at 2pm ET

Many organizations acquire technology to address pressing challenges in their contact center and while your ship initially sets sail on a positive path, changes in executive sponsorship, technology champions and competing priorities can sometimes cause inertia in your program initiatives. But, there is a way to right the ship and course correct your speech analytics program. Find out how. Register today.

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Court Rules Verification Docs Fulfill “Least Sophisticated Consumer” Standard

Last week a federal court in Michigan ruled that “verification documents” provided to a consumer by Portfolio Recovery Associates, LLC (PRA) met the Fair Debt Collection Practices Act (FDCPA) verification of debt requirements. The case is Cooper v. Portfolio Recovery Associates, LLC (Case No. 16-12969, U.S.D.C. Eastern District of Michigan, Southern Division). 

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A Candid Conversation about Compliance - Washington, DC

10 October 2017 at 10:00 a.m.

Join the Compliance Professionals Forum for an in-person free meeting* where compliance professionals of all levels share their perspectives, accomplishments, and challenges. Problem-solve with local compliance professionals and walk away with strategies that you can implement right away. 

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