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CRC to NYC: Direct Consent to Text Requirements Harm Consumers

Earlier this year, the New York City Department of Consumer and Worker Protection (DCWP) proposed to amend its rules relating to debt collectors. Part of the lengthy proposed amendment sought to prohibit debt collectors from sending text messages without specific consent from the consumer. In other words, debt collectors would be required to communicate with consumers only via letter or telephone until a consumer provided direct consent to receive text messages.

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New Insight Guide: 10 Steps to Drive More Profitable Collections Operations

To get your organization operating at optimal performance, you need a course of action. TransUnion experts have compiled their decades of experience in the collections industry to make it easy on you. In this new guide you'll learn 10 critical steps to implementing a data-driven recovery strategy that will positively affect your entire collections operation.


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CFPB Publishes Notice of Proposed Rulemaking Signaling Intent to Create Registry of Repeat Offenders

As a further reflection of its recent emphasis on “repeat offenders,” on December 12, the Consumer Financial Protection Bureau (CFPB) published a proposed rule with request for public comment that would require certain nonbank covered entities (with exclusions for insured depository institutions and credit unions) that are under certain final public orders issued by a federal, state, or local agency in connection with the offering or provision of a consumer financial product or service to report the existence of such orders to a CFPB registry. The CFPB would then include all final public written orders and judgments (including consent and stipulated orders and judgments) issued by the CFPB or any government agency for violation of certain consumer protection laws on an online registry. Additionally, larger companies subject to the CFPB’s supervisory authority would be required to designate an individual to attest to whether the firm is adhering to registered law enforcement orders. The CFPB states that it is proposing the rule pursuant to its authority under the Consumer Financial Protection Act of 2010.

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ConServe Cares Program Supports Open Door Mission

ROCHESTER, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, is a devoted community partner and helps to make the world a better place.  Through the organization’s ongoing philanthropy program, ConServe Cares, the ConServe team supports and funds the efforts of numerous agencies that strive to make a difference.  As a result of the employees’ compassion and generosity, countless lives have been touched and enriched.

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How a Compassionate Collections Strategy Can Make Your Business Better

People don’t end up in debt on purpose. Sometimes, the only thing standing between consumers curing their account with you is unemployment. If you could help your customers get jobs, wouldn’t you? Check out this interview with Chad Silverstein, founder of [re]start, who started a company that does exactly that. Listen to the interview (and demo!) here, or read the full text of the interview below.

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Phillips & Cohen Associates, Ltd. Launches Notifynow for One of The UK’s ‘Big Six’ Energy Suppliers to Benefit Their Millions of Customers.

MANCHESTER, UK -- Marking their 25th year of providing deceased account care services, Phillips & Cohen Associates Ltd. announces their first UK client launch of the online deceased notification platform, NotifyNOW. NotifyNOW makes it easier for bereaved individuals to notify multiple companies of their loved ones passing by offering a fully digital deceased notification service.

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California- Debt Collection Licensing: Application Update

SACRAMENTO, CA -- With the passage of AB 156, starting January 1, 2023, the DFPI will be able to approve applications under the Debt Collection Licensing Act (DCLA), with the condition that background checks will be performed at a later date.  Any debt collector that submits an application before January 1, 2023, will be able to operate pending the approval or denial of the application.

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