Thumbnail - To the Point: Complaints and Dispute Resolution (UPDATED July 2014)

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Download a Complementary Sample of this Product

Consumer complaints are the next hot-button issue that federal regulators are looking to solve. That's why we've honed answers from our popular Ask the Attorney webinar into this finely focused report: to give you a head start on strengthening compliance and best practices.

Our To the Point reports are a critical and essential resource for your Compliance Team. We reached out to some of the most trusted attorneys in the ARM industry -- Don Maurice of Maurice & Needleman; John Bedard of Bedard Law Group; Anita Tolani of Weinberg, Jacobs & Tolani -- and got them to give us the most up-to-date advice, thinking, and debate on legal, regulatory, and compliance topics.

PDF Download, 61 pages

Authors: insideARM.com with Don Maurice, John Bedard and Anita Tolani

NEW in 2014:

  • Section on wage-garnishment (what states have strict stipulations on wage garnishment) – p. 9.
  • Section on which states allow debt collectors to use an alias, and how that information needs to be recorded. – p. 14
  • If you're not taking advantage of this resource, you're putting your agency at risk!
  • You'll Learn:
  • How FCRA applies to different parts of the debt lifecycle
  • How to leave voicemails that won't get you sued
  • What the future holds for e-OSCAR, credit repair companies and more

Covered in this edition of To the Point:

  • Are consumer complaints and disputes going to become more challenging as the collection industry moves forward? 
  • If agencies and debt buyers can’t delete paid accounts from credit bureau reporting, does this also apply to settled accounts? 
  • What are the mini-Miranda requirements surrounding disclosure and client identification? 
  • What is a reasonable timeline for communicating with attorneys and/or the consumer directly? 
  • And much more!