Compliant Conversations

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Collections requires constant communications with consumers. Letters can be static; phone calls, however, have the potential to be a compliance minefield. 

This workbook looks at compliant ways of negotiating with consumers on the phone for payment It includes:

  • Introduction
  • Tips on Debt Collection Call Script

Webinar Q&A

  • What about agency websites that are marketing oriented (selling services to potential clients) that also have a "pay your bill" radio button on the marketing site?
  • How do you keep conversations short when a consumer rambles on and on?
  • You mentioned Neurolinguistic Programming during the Emotional Intelligence portion of the session- do you have any recommendations for subscriptions or good reads to assist with further research and training development?